Privacy Policy

Privacy Policy

Last updated: June 2026

1. About This Policy

Veterans First Legal is an incorporated legal practice registered in New South Wales, Australia. This Privacy Policy explains how we handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and our solicitor-client relationship obligations under the Legal Profession Uniform Law (NSW).

We are committed to protecting the privacy and confidentiality of all personal information we collect. This policy applies to information collected through our website (vflegal.com), by phone, by email, and during the provision of legal services.

2. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, service interest, and message content submitted via our online enquiry form
  • Information you provide during the client onboarding process, including identification documents, service history, medical records, and financial information relevant to your legal matter
  • Website usage data - at launch, we do not use cookies or third-party tracking tools

3. How We Collect Information

We collect personal information directly from you through:

  • The enquiry form on our website (processed by Formspree, a third-party form handling service - see Section 5)
  • Phone calls and email correspondence
  • In-person or video consultations
  • Documents you provide as part of your legal matter

We do not collect personal information from third parties without your knowledge or consent, except where required or authorised by law.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and assess your eligibility for our legal services
  • To provide legal advice and representation
  • To manage your matter through our practice management system
  • To comply with our regulatory obligations under the NSW Law Society, Legal Services Council, and other applicable authorities
  • To improve our services and communicate with you about your matter

5. Third-Party Services

We use the following third-party services that may process your personal information:

  • Formspree - processes enquiry form submissions. Formspree is a US-based service. For details on how they handle data, see their privacy policy at formspree.io/legal/privacy-policy.
  • Cilo - our legal practice management system, used to manage client matters and communications.

We do not sell, rent, or trade your personal information to any third party.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. Our security measures include:

  • Encrypted data transmission via HTTPS across our website
  • Secure storage of client files through our practice management software
  • Access controls limiting who within the firm can view your information
  • Regular review of our security practices

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details in Section 9. We will respond to your request within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.